Is it possible to add customers without an E-Mail address?

We have many customers who just call, but we want to track there questions and problems internally, so we have to add customers also without an e-mail address.

1 answer

0 vote
Jack Brickey Community Champion Aug 29, 2017

Not to my knowledge. JIRA relies on emails to identify and notify the user. If the user does not have an email then you are basically opening an issue on their behalf. I assume the scenario is that a user calls in to report an issue? If so then the agent should simply create the issue on their behalf. Create a custom field and have the agent place the necessary contact info into the field (name, number, etc).

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you