Not to my knowledge. JIRA relies on emails to identify and notify the user. If the user does not have an email then you are basically opening an issue on their behalf. I assume the scenario is that a user calls in to report an issue? If so then the agent should simply create the issue on their behalf. Create a custom field and have the agent place the necessary contact info into the field (name, number, etc).
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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