Not to my knowledge. JIRA relies on emails to identify and notify the user. If the user does not have an email then you are basically opening an issue on their behalf. I assume the scenario is that a user calls in to report an issue? If so then the agent should simply create the issue on their behalf. Create a custom field and have the agent place the necessary contact info into the field (name, number, etc).
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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