Does JIRA and confluence have to be linked via oAuth (right now they are linked via google)? Lastly, if the JIRA service desk customers have to have a confluence account, is there a seamless way for the customer to access confluence, without having to log into confluence when they are already logged into JIRA?
You can link any Confluence Space into JIRA Service Desk (JSD). Though, they will be associated as knowledge base.
Here's the thing about the integration, you have two options:
a) JSD users are Confluence users as well: If they have an account on both applications, you can restrict which space they can see on JSD.
b) JSD users don't have a Confluence account: Then, to enable the knowledge base, the space will have to allow anonymous access. But please be aware that your space will be available to anyone in the internet.
About the oAuth question, if your JIRA and Confluence are under the same account, e.x.: testing.atlassian.net (JIRA) and testing.atlassian.net/wiki (Confluence), they are already linked. The only thing is that each of your users will have to have a license for each application (which you can manage via Cog Icon > User Management).
Please let us know if this clarifies things.
Thank you for your answer, I still have a few questions;
This is what we want to do; keep our user manuals only accessible to our customers.
Yes, you can add a Confluence link page into a JSD ticket. Though, this page must have anonymous access or customers have to be Confluence users to view it.
About the integration, you don't choose when integrating them, but you can manage application access to both applications under the User Management.
To keep manuals available only to customers, I'd suggest you to add those customers into Confluence.
Let me know if this helps.
Thanks again for your answer Elisa, I just have one more question; since the JSD users (customers) need to be added to Confluence, is there a seamless way for the customer to access Confluence (i.e. they don't have to log in to JSD and then Confluence)?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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