Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Installing Jira Service Desk on a subdomain Edited


I try to install Jira Service Desk on a subdomain without the port 8080.

I use apache2 with SSL on an Ubuntu 18.04 server. There are more websites installed (and working) on the server. Port 443 is open and the other sites are working fine.  The subdomain is also working fine with SSL. Just Jira won't switch the port. is working

But I want it on

I tried almost all of the tutorials and how to's found on this site here and on google but I can't figure it out.


Can someone send me a working server.xml and apache sites-available config


1 answer

0 votes

Use your Apache as a proxy server (Jira will continue to run on 8080, but Apache will pass traffic between the subdomain and your Jira on 8080) 


That's what I am trying.

It doesn't work. 

I am afraid "it doesn't work" tells us nothing useful.  It could be not working because there is a penguin jamming fish into the fan on the server for all we know. 

Plus, it's working fine for me.  But copying my setup might not be what you want.  You have not quite explained what you're trying to do.

What, exactly have you tried to do?  Where have you done things differently from the documentation? 

I would start by listing the files you've changed to try to make Jira listen and Apache proxy it - then look at what you've changed in each. is working

But I want it on

Of course is copy pasting what I want.

Tell me what to change and it should work.

But sending tutorials I have tried more then one time is just not helpful.

I am sorry, I am not being clear here.

I understand you just want to be told what to do to make this happen, but we can't do that directly because:

  • You have not told us what you have already changed to try to achieve the goal.  This means that we could easily tell you "change X" which would wipe out a change you have already made, or worse, compound the problems you are having, rather than improve them.
  • Given your current service address is working fine, and that you want to use a (working) Apache2 to serve it on the new url, the instructions I would give you would be copied and pasted out of the documentation at the link I gave.  We are not here to copy and paste.

I'd suggest you go through the doc again and explain what you have done differently to it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

52 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you