It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Ingesting email from a system to create tickets.

I have a system which generates alerts which are currently emailed to a mail box.  I want to feed these emails into Jira Service desk so I can track, set up workflows, est.  It appears all the documentation is for customers to open tickets via email, wherein the responses as they are worked are sent to the customer.  In my case, I do not want to sent any responses to the "customer".  Does Jira have a setting not to send replies?  Any issues with me setting up my system as a "customer"?



2 answers

2 accepted

0 votes
Answer accepted

Hi Paul,

If only the alerts are going into your service desk, then all the customer notifications can be disabled.  With the exception of resolution, an notification will always be sent out (hard coded into Service Desk).

Hope this helps


0 votes
Answer accepted


I think you need to create a mail handler in Jira. You can read more if you follow the link below

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,770 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you