I am trying to find that how much time it takes for an issue to resolve.. for that i need the resolution time.. I want to compare resolution times of issues per week..But I am not able to find the value of this field in Database.. I am using SQL server..
Take a look at Troubleshooting SLA in JIRA Service Desk. From that article it looks like it is stored in
It provides some SQL statements to get additional data from the SLA table:
select (p.pkey || '-' || i.issuenum) as issuekey, cf.cfname, cv.textvalue from customfield cf, customfieldvalue cv, jiraissue i, project p where i.project = p.id and cv.issue = i.id and cv.customfield = cf.id and cf.customfieldtypekey = 'com.atlassian.servicedesk:sd-sla-field' and p.pkey = 'TEST' and i.issuenum in (1,2);
The query above will return the SLA information (for all SLA fields types) for ticket TEST-1 and TEST-2. If you remove the p.pkey = 'TEST' and i.issuenum in (1,2) ; it will return all issues from all projects.
Alternatively you can also cross check it directly via REST API call. This will return SLA information from the database.
Since you're using SQL server you may need to modify the SQL a bit since we usually test with Postgres. Take a look at Troubleshooting SLA in JIRA Service Desk for more SQL examples and further explanations of how the table works with other related SQL tables to provide information.
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