I am trying to import new issues in to Jira service desk from out current helpdesk we are using at the moment via a CSV file.
the issue i am having is that the issue key is not importing unless the numbers match an existing 'test' issue i have created.
for example i put in the number 3 as the issue key, if there is a test issue created with the number 3 in the issue key it will import. however, if not the import will fail.
i have tried importing without the issue key field and it fails. it seems like i need the issue key but it wont let me import new issues.
Can anyone advise please?
Sorry for the late reply.
JIRA should not need issue key when performing a CSV import(especially from external system import).
The issue key is only required when you are updating an existing issue.
For linked issues and sub-tasks JIRA would expect the issue key of the ticket you are linking them to and in this case, I would suggest performing your import in two phases:
You could attempt importing to an empty project as suggested by @Vishwas_N_M but if there are any issues with a linked issue that have not been created yet then you would run into the above issue again.
You can read more about CSV import here.
Do let me know if you need further help.
Try with providing project key along with a serial number for the issue.Then it should work.
For example consider my project name "Test Project" with key as "TP" , in the csv file provide each issue with a unique issue key like "TP-1" , TP-2" ,, so on and try importing it.
Hi @Vishwas_N_M ishwas
i tried that. so my project key is ISL.
in the issue key i put in ISL-3 it will import because i have a test issue that already exists with an issue key of 3.
however, lets say i do ISL-5, that import will fail as there is not an existing issue with the number 5.
Firstly how are you importing the issues:
I can advise more how to proceed after knowing this first. To my knowledge, JIRA should attempt creating the issues even when you do not add the issue key, because it will attempt following the issue key of the project you are importing to.
Looking forward to hearing from you.
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