We need to give customers access to static resources like software patches, customization documents, implementation project plans, custom contracts etc and would like to provide these on the portal .. so each customer would have different resources.. Any ideas on how to do this on the service desk ?
I would suggest looking into leveraging Knowledge Base feature that would provide a link to desired material. You could then provide another level of security (login) to control who gets what. I think there may be some add ons that might provide options here but not personally familiar w/ any of them so suggest searching Marketplace.
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