I need to create a page of static customer specific resources in the Service Desk portal

We need to give customers access to static resources like software patches, customization documents, implementation project plans, custom contracts etc and would like to provide these on the portal .. so each customer would have different resources.. Any ideas on how to do this on the service desk ?

 

Thanks

-Sree

1 answer

0 votes
Jack Brickey Community Champion Jan 04, 2018

I would suggest looking into leveraging Knowledge Base feature that would provide a link to desired material. You could then provide another level of security (login) to control who gets what. I think there may be some add ons that might provide options here but not personally familiar w/ any of them so suggest searching Marketplace.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

676 views 4 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot