we are thinking about buying JIRA and Serive Desk, but we are not sure about following constellation:
How can be built this up? One JIRA instance worldwide, one per country?
How could the US Team "send" us tickets to our Service Desk and our answer will be automatically send to them?
thank you very much for your help,
Just a suggestion. If you use the same JIRA instance but 2 separate projects (1 for German team and 1 for USA team) then when USA team can not resolve their ticket independently they can open new ticket in your project and link it to their ticket as dependency. Then they can monitor the linked ticket status and comments and resolve their ticket when dependency is resolved.
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