we're using Service Desk to collect issues from customers. We also use JIRA Software. We create linked Software issues from those JSD issues to control development.
How can we sync those two issues? Exocet offers sync of many field but it doesn't seem like "Status" is one of them? I wish for the JSD issue to be closed, when the Software issue is closed. Is that a designated way to use this combination, or are manual updates the better solution?
this is an often discussed topic w/in the community and you will find various answers with a bit of searching. The most often used is captured below.
Here is what we do...
The only thing you cannot do, AFAIK, is to have the comments mirror over.
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