Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to sync fix versions in JSD from Jira Software? Edited

Imagine this scenario:

  1. Support issue created
  2. It got linked to a bug in a different project
  3. That bug was assigned a fix version
  4. I have Automation for Jira (A4J) set to copy the fix version from the bug to the support ticket.

What's the problem?

The versions in a given Jira project must be manually set in JSD as well.

If JSD doesn't have the same versions, A4J will not edit the support ticket.

Despite the log showing that it was successful, the support ticket's fix version field will remain empty.

 

This will only work if JSD has the same version added to the JSD project as in whatever Jira project issue is linked to.

Is there a workaround?

Any help is appreciated.

 

image.png

 

1 answer

Ok, I solved it... if anyone is interested.

I was missing this:

image.png

 

What is not clear is what happens if the fix version already exists.

Hi Gil,

If the version already exists, then we will just make the existing version available via the {{version}} smart value.  So further steps in your rules don't have to worry about whether it's a new or existing version.

Cheers,
Brydie

Like Gil likes this

Hi @Brydie McCoy (CB) 

Thanks for your reply.

It's actually a bit more involved than that. I raised a support ticket in your website.

The following scenarios are not working or cannot figure out how to do so:

  1. If a linked issue has more than 1 version in the fixVersion field, and those fixVersions do not exist in JSD, create each version as a unique entry. Instead, A4J creates one entry with concatenated versions, 1.2.0, 1.3.0 will be just one entry in the Version screen, instead of having each one as a separate entry.

  2. If a linked issue has more than 1 version in the fixVersion field and one or more versions are removed, then remove the same values from the linked JSD issue.

  3. How to copy the description, startDate and releaseDate?

:)

 

I read the blogs and the smartValues to use on your website, but it wasn't working for me.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,174 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you