How to show customized field only if the prior field is filled?

Aleksandar Zecevic April 26, 2019

I'd like to show a custom field called FIELD A. An other custom field called FIELD B should be hidden. If the customer used the FIELD A, then should appear also the FIELD B. 

FIELD A = "Select List (cascading)"

FIELD B = "Select List (cascading)"

What do I need to do?

1 answer

1 vote
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 29, 2019

Hello Aleksandar,

Currently, it's not possible to hide/show fields based on other fields. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-4054
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

Aleksandar Zecevic April 29, 2019

Thank you Angelica for your input.

Please don't misunderstand me, but I think that's not true. 

2 years ago, I worked the first time with the Jira Service Desk and it was possible, but I didn't implement it. Now I need it and I forgot, how to reproduce it.

Best regards
Aleksandar

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 2, 2019

It's possible to achieve this using an add-on as scriptrunner for example. With the functionalities Jira already has, there is no configuration that makes fields get hidden and only appears if another option is selected.
We found a thread in community that may help you achieve this:
- https://community.atlassian.com/t5/Marketplace-Apps-questions/Script-Runner-Behavior-Cascade-drop-down-list-based-on-previous/qaq-p/826830

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