Instead of using the time the issue was created and resolved / closed I would like to be able to enter the start and end time of the outage manually, preferably in custom fields.
We often have very small outages, in the seconds range, that should be documented in JIRA issues, after the fact. Is there any way to do this?
By manual I mean - not w/in JIRA. There isn't any method w/in JSDq to calculate the difference between two custom fields which would be needed if you wanted to show SLA achievement leveraging two custom date fields. You could export daily and use Excel to do this and create charts, etc. I guess it comes down with how you want to monitor SLA. The bottom line you aren't going to be able to replicate what JSD currently does in the way of SLA natively.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs