Instead of using the time the issue was created and resolved / closed I would like to be able to enter the start and end time of the outage manually, preferably in custom fields.
We often have very small outages, in the seconds range, that should be documented in JIRA issues, after the fact. Is there any way to do this?
By manual I mean - not w/in JIRA. There isn't any method w/in JSDq to calculate the difference between two custom fields which would be needed if you wanted to show SLA achievement leveraging two custom date fields. You could export daily and use Excel to do this and create charts, etc. I guess it comes down with how you want to monitor SLA. The bottom line you aren't going to be able to replicate what JSD currently does in the way of SLA natively.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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