It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to set a custom field values based on request type?

Deva Kiran Reddy Apr 19, 2019

Hi,

I am using Jira Service Desk. I have a requirement that i have a three request types and i have a one custom field which is a drop down field.

Whenever a customer need to raise a request from customer portal I need to set the custom field options based on the selected request type in customer portal.

Note: Here i am not using any Customer Request Type Custom Field.

For example:

Request Types are : A, B and C
Custom field(Type is Drop Down Custom Field) has options like a,b,c,d,e,f g,h

If i select A request type the custom field will set to a,b,c

If i select B request type the custom field will set to d,e,f

If i select C request type the custom field will set to g,h.

Is there any script  to perform this operation.

Could anyone please help me with the appropriate solution.

Thanks in Advance

1 answer

0 votes
Ravi Varma [Appfire] Community Leader Apr 22, 2019

Hi @Deva Kiran Reddy ,

Try configuring a new custom field context for the issue types (request types) and define the various options for each custom field context.

 

Regards,

Ravi Varma

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

653 views 9 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you