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How to set a custom field values based on request type?

Hi,

I am using Jira Service Desk. I have a requirement that i have a three request types and i have a one custom field which is a drop down field.

Whenever a customer need to raise a request from customer portal I need to set the custom field options based on the selected request type in customer portal.

Note: Here i am not using any Customer Request Type Custom Field.

For example:

Request Types are : A, B and C
Custom field(Type is Drop Down Custom Field) has options like a,b,c,d,e,f g,h

If i select A request type the custom field will set to a,b,c

If i select B request type the custom field will set to d,e,f

If i select C request type the custom field will set to g,h.

Is there any script  to perform this operation.

Could anyone please help me with the appropriate solution.

Thanks in Advance

1 answer

0 votes

Hi @DevaKiran ,

Try configuring a new custom field context for the issue types (request types) and define the various options for each custom field context.

 

Regards,

Ravi Varma

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