I am using Jira Service Desk. I have a requirement that i have a three request types and i have a one custom field which is a drop down field.
Whenever a customer need to raise a request from customer portal I need to set the custom field options based on the selected request type in customer portal.
Note: Here i am not using any Customer Request Type Custom Field.
Request Types are : A, B and C
Custom field(Type is Drop Down Custom Field) has options like a,b,c,d,e,f g,h
If i select A request type the custom field will set to a,b,c
If i select B request type the custom field will set to d,e,f
If i select C request type the custom field will set to g,h.
Is there any script to perform this operation.
Could anyone please help me with the appropriate solution.
Thanks in Advance
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events