Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to send an email to Group email, when issue is created.

Hi, 

 

In Jira Service desk, how to configure email notification when any activity happened on the ticket.

For example.

Customer, creates a service ticket. Jira Service Desk should send that issue and all activity happening on that issue to specific email address.

1 answer

1 accepted

0 votes
Answer accepted

Hello Mohammed, please enter your project settings, and in the menu on the left choose 'notifications'. On the right top corner you have 'edit' (please notice that you will change the notification of all the projects that share that scheme)

Then you can add the persons you want for each action in the issue.

If you want to send to a specific group of people, previously to this 'edit', go to users (admin) and create a group with all the addresses. 

Hi Andreia,

Does this works for Next Gen service Desk Project? Unfortunately, I do not see option of "Notifications" in Project Settings:

Appreciate if you could provide steps. Thanks

Next Gen Service Desk.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

49 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you