How to make the components a single selection field.

currently we are testing JIRA service desk for multiple service groups/Component/Dept. At a time service request should be handled by single service group/Component but currently in components user can select multiple components hence creating confusion in assigning and handling ticket.


Please suggest solution over this, If not available please suggest best possible alternative to cater this issue.

1 answer

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There is a minor code tweak you can use to do this safely.

But you can't apply it to Cloud.

Your options are to carry on allowing multi-select or create a single-select custom field to replace components.

But currently component lead is attached to it where call is automatically gets assigned to component lead. And from there onwards it gets assigned internally to other agents. If we go with your suggestion then how can we attached these component leads to this. please suggest asap.

If you need the functionality of component lead, then you have three options:

  • Stick with using components, and accept that they are multiple-select.  You can't change that on Cloud.
  • Use a single-select field and buy Cloud add-ons to enable scripting or pre-built post-functions that can implement what you need
  • Move to server and make the code tweak to make component a single-select

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