currently we are testing JIRA service desk for multiple service groups/Component/Dept. At a time service request should be handled by single service group/Component but currently in components user can select multiple components hence creating confusion in assigning and handling ticket.
Please suggest solution over this, If not available please suggest best possible alternative to cater this issue.
But currently component lead is attached to it where call is automatically gets assigned to component lead. And from there onwards it gets assigned internally to other agents. If we go with your suggestion then how can we attached these component leads to this. please suggest asap.
If you need the functionality of component lead, then you have three options:
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