We are hosting JIRA service desk on one server and linking the service desk issues to the issues in a JIRA project which is on a different server. Is there a way I could use the automation rule to update the status of the issue in service desk based on the issues linked to it which are on a different JIRA instance.
it looks to me like there is a problem with cross-project linked issues. See my recent comment and picture here.
Additionally, if you look at my second snapshot below, I have a case where an issue (Dail-442) is linked to a "close" (i.e., same-project) Dail-443 issue and to a "far" (= different project) one, MK-95. When the same rule applies, at 13 sec. interval:
Dail-443 (the same-project sibling) is considered worthy of being a "match" for the LInked Issues rule (see highlights in green, 12;24;31", with success and follow thru with the Then-action.
MK-95 (the different-project sibling) is considered a non-match (see in red, same minute @ 18") and No-Actions-Performed. Is this a bug? Thanks!
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