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Our team is using JIRA Service Desk and it's at the latest version (3.5.0) as of this date, I've seen a post here saying that exporting customer list as .csv file became possible in July this year, yet I can't find the "Portal customers only" button when I navigate to "User management" section. Following is the link to that post:
https://confluence.atlassian.com/servicedeskcloud/blog/2017/07/export-a-list-of-your-customers
You can use our app, the Better Excel Plugin, to export user accounts from Jira and it is compatible with Jira Service Desk, too.
It is not clear whether the "customer" in your original question is an actual Jira user. If it is, then it will work.
(Disclaimer: this is a paid app and I am a developer.)
Yes, my "customers" are jira registered service desk users. Does your plugin export user list as excel file or .csv? or both? And why exporting user list is a built-in feature in cloud edition but not server edition?
Also, our department sells ERP system to customer companies which we registered as Organization on Jira Service Desk, is it possible to do something like:
(foreach O in Organizations)
{
GenerateReport();
SendViaEmail(Report);
};
but how much would be the price?
The pricing is publicly available here.
is it possible to do something like:
Absolutely! Better Excel Plugin offers a public API that you can access from Groovy scripts (or Java code or any other language that can run on the JVM).
Thank your for the reply, I have one more question, It seems like I need to write a Groovy script as you suggested, how can I get the list of Organizations?, using either Groovy script, Java or JQL
You can easily send a REST call to the Service Desk API:
(There may be an alternative by using some in-process API provided by Service Desk, but approach outlined above should be the most standard and future-proof one.)
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read more...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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