I need to see date also with time in Service Desk queues. How can I set it up?
In queue I have Create and Updated fields but is shows only date. In ticket detail I have it also with time.
I resoved this by installing JJupin plugin and creating new SIL Script Custom Field. Then added the field to the queue.
This is the script:
string format = "dd.MM.yy HH:mm"; return formatDate(created, format);
If you guys have better solution, pls let me know.
If I'm understanding this correctly, you (As an agent) would like to check the Created date and other date fields in the columns right? Case so, you can just edit and set these fields there.
Case if I got a wrong meaning of your question, can we kindly have a clarification?
Im trying to upload screenshot so you can see exactly what I mean but all the time I get "HTTP Error". So for the clarification in Queue there is a field Created or Updated. These fields are Date / Time fields so they have the info about time when the ticket was created. I can go to detail of the ticket to see it but I would like to see it on screen where I see all other tickets in the Queue. So I can determine the time of creation or updating right from the Queue.
No problem Jimbo. The Community (represented by this thread) is a group of users much like yourself. Atlassian sponsors and monitors/moderates the Community but only occasionally jumps in often time driven by requests from community champions. There is a dedicated support page where you can submit believed to be bugs or feature suggestions. Then there a Jira instance that Atlassian uses to track all bugs, suggestions etc. I have included links below. One final note: If you are on a "starter" license (10) then unfortunately you don't have access to Atlassian Support.
Note, on the last link it should take you to a filter i ran searching for this specific issue in JSD Cloud. You will see there are a few results with JSD-4131 being the top hit. I would watch and vote for that issue if interested. With that said, I'm not confident it will get much attention given the length of time that it has been open, it is unassigned and very few folks have voted for it. There are 1000s of issues open that I would see ranked higher in importance. But one never knows...
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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