There's quite a lot of ways of creating them. REST is the all-round answer because you can do that from anywhere, but for the best answer for your needs, you need to give us a bit more detail (even if you're uncertain, just describe what you are sure of)
Is there a way or format to create JIRA automatically .I remeber doing that in the past in other project ,where we can send to an email allias with subject and context (Issue type/seviority/body) and then it used to create JIRA based on the info. Do you know in any other way I had done that few years back so don't recollect ..
Yes, email is an option.
For email, you set up Jira to read a mailbox regularly. When email arrives in there, it removes them and converts them into issues (or comments on issues). There's some email handlers built into the core product which are an excellent starting point.
However, you mention some fields - the basic handlers really are basic, and if you want more than summary/description/priority, you need a more advanced handler. You can write them, but I tend to reach for JEMH, as it can do loads of clever things with emails.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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