We have a trial version of JIRA ServiceDesk 2.3.0 and we are trying to set up a workflow. We have steg (transistion) which we call "Assign to 2nd Line". This step opens a screen with the "respond to customer" and "internal comment" tabs. How can this screen be changed so that the internal comment tab is default or the only available tab on the screen?
1. Keyboard shortcut : 'G'+'G' + Start typing 'Screens' and hit Enter
2. Locate the appropriate screen ( Assign to 2nd Line) and click on the configure button under operations
3. You will see the Respond to Customer and Internal Comment Tabs, and Add Tab.
4. You may drag and drop the tabs as you like. Hence, drag the Internal Tab to be before the Respond to customer tab.
Screenshot from 2015-03-04 17:18:28.png
I wanted to do the same thing that Andreas Axelsten is asking but we don't see internal comment. Add comment field states that no user can add it to a screen. Is there a addon on that we need to add?
Hello Adrian, We are using the service desk. The version that we are using is 2.3.2 we have 208 of 213 modules enabled the only modules that will not let me enable are Portal Context Preprocessor, Portal Context Interceptor, SLA time remaining, sla-threshold-event-when-handler, Keep on top of SLAs.
HI, I'm in the same boat, i now i can default the internal comment field with a script, but would prefer to avoid it. I'm running v2.3.3 with the same disabled plugins as David. There are no tabs to reorder on my screen.
Does anybody know how to do this?
I'm not a developer so I just want to know how to do this step-by-step.
Thanks in advance.
You might want to have a look at https://marketplace.atlassian.com/plugins/com.accxia.sd.plugins.tailor.tailorman-sd-confirm/server/overview
It adds a confirmation dialogue to all commenting features used in Service Desk.
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