I use Jira servicedesk and the xxx.atlassian.net mailadress. In Documentation I found instructions that Email processor filters the emails using information stored in the database. But no information about how to manage it. I have and had the Email processor enabled. What to do more?
"Manage global mail settings
There are two global mail settings - email puller and email processor - that are used only by JIRA Service Desk and do not impact any email settings you have set up for JIRA. Email puller connects to your mail servers every minute and pulls the email data into the database. Emails with attachments larger than 25MB will not be pulled. Email processor filters the emails (e.g. to remove auto-replies and spam) using information stored in the database.
You can access these settings by going to > System > Global mail settings."
Above is from documentation link': https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html
Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot