How to block spam mail into jira servicedesk?

I use Jira servicedesk and the xxx.atlassian.net mailadress. In Documentation I found instructions that Email processor filters the emails using information stored in the database. But no information about how to manage it. I have and had the Email processor enabled. What to do more?

"Manage global mail settings
There are two global mail settings - email puller and email processor - that are used only by JIRA Service Desk and do not impact any email settings you have set up for JIRA. Email puller connects to your mail servers every minute and pulls the email data into the database. Emails with attachments larger than 25MB will not be pulled. Email processor filters the emails (e.g. to remove auto-replies and spam) using information stored in the database.

You can access these settings by going to   > System > Global mail settings."

Above is from documentation link': https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html

1 answer

0 vote

Hey, 

 

I found this documentation to prevent spam e-mails in JIRA Service Desk. It looks that an alternative would be to enable CAPTCHA or restricting the portal access.

 

Hope it helps !

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

35 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot