We have the JIRA Service Desk Email Channel configured for for public signup (rather than restricted). This is fine for 90% of the email going to our firstname.lastname@example.org address.
However there are some regular daily status email messages coming from services that should not create a ticket. E.g. "Server X has backed up successfully". We do not want a ticket for that, we would only want a failure email to create a ticket ("Server X has failed to backed up successfully").
How do we do that?
Should I be able to handle these with an Automation rule? (I haven't been able to get Automation to work yet for this)
JSD will not distinguish between issues and non-issues to ignore. You could consider tHess options:
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