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How to allow Service Desk portal customers access to linked JIRA tickets

Mujtaba shah
Mujtaba shah June 17, 2019

I'm trying to allow a customer to access a linked JIRA ticket via a Service Desk ticket. The link has been added and I can see it, so can the customer, but the link isn't a hyperlink for the customer.

When I use the permission helper it shows that the customer doesn't have 'Browse Project' but I can see that permission under 'Service Deks Customer - Portal'.

Is it possible without the customer having a JIRA account?

Thanks

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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June 17, 2019

Hi @Mujtaba shah 

Access can't be given without an account but you can display linked issues' details on the portal. Unfortunately you would need to use an add-on for that. Exocet app can do it for you or ScriptRunner for Jira. Both will let you display additional up to date information on the portal coming from linked issues. 

Ravi

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Mujtaba shah
Mujtaba shah June 17, 2019

@Ravi Sagar _Sparxsys_  Thanks for the reply, I'll look into ScriptRunner as we have JIRA cloud.

Thanks!

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