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How to add documents to service requests?

We are testing on service desk and do not see a way for a customer to add documents to a service request.  Is this possible, and if so, how?

1 answer

Hey @James McKinney 

This is definitely possible! All you need to do is add the field "Attachment" to the create screen and the request type for your issue type and they will be able to upload attachments like images, files, etc. Your customer can also add these via a comment after a ticket is created.

You also need to make sure that the permission scheme allows "Service Desk Customer - Portal Access" under "Create Attachments"

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