Hey @James McKinney
This is definitely possible! All you need to do is add the field "Attachment" to the create screen and the request type for your issue type and they will be able to upload attachments like images, files, etc. Your customer can also add these via a comment after a ticket is created.
You also need to make sure that the permission scheme allows "Service Desk Customer - Portal Access" under "Create Attachments"
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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