Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add all email addresses from the recipient list to the ticket?

Hey fellow Atlassian users,

We have noticed a minor issue with how Service Desk is handling email addresses when there is more than one recipient.

As you know, the recipient of an email should usually be the email address that the Service Desk is connected to, the sender will be the reporter, and everyone in CC will be added as request participants.
When there are multiple email addresses in the recipients list, however, Service Desk is ignoring those and they will not appear in any form in the newly created ticket.

Is there any way to have these email addresses added to a ticket somehow?
We have connected Gmail to Service Desk, so I'm thinking, do emails need to be modified somehow on Google side?

Thank you for helping!

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

170 views 1 2
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you