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- How to add all email addresses from the recipient list to the ticket?
How to add all email addresses from the recipient list to the ticket?
Hey fellow Atlassian users,
We have noticed a minor issue with how Service Desk is handling email addresses when there is more than one recipient.
As you know, the recipient of an email should usually be the email address that the Service Desk is connected to, the sender will be the reporter, and everyone in CC will be added as request participants.
When there are multiple email addresses in the recipients list, however, Service Desk is ignoring those and they will not appear in any form in the newly created ticket.
Is there any way to have these email addresses added to a ticket somehow?
We have connected Gmail to Service Desk, so I'm thinking, do emails need to be modified somehow on Google side?
Thank you for helping!
-Jousef
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