For All Tickets in ABC Project(Or minimum Service Desk Requests). We would like to Autoclose the ticket if there is no Activity for more than 5 Days. It should close and send a Notification to the Reporter "We are closing this ticket <Ticket link or Details>as there is no Activity since last Five days. If the issue is not resolved or still needs to be addressed, please reopen the ticket"
Do you mean to say if the issue is in a "Waiting for customer" for more than 5d? If so this is a common question in the community. You setup an SLA e.g. when the item enters "Waiting for Customer" and when the SLA fires then Automation triggers and closes this issue w/ desired comment.
If by "if there is not Activity..." you mean something else please define this more completely.
ya exactly if the issue in Wating for customer for more than 5days it should automatically move to close status and after Auto close the notification should be sent the reporter that we are closing the ticket and later if we get any reply from the reporter the ticket should be automatically move to reopen status
@Sai Bandarupalli , what I provided are the details. Let me try again:
lastly, I encourage you to reference Atlassian’s documentation on SLAs an Automation as needed as it is an excellent source of details.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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