How should I locate the error details in JIRA Service Desk project setting?

Each time I go to my project setting- request type, an error with link pop up at the upper right corner says 'This service desk project has configuration problems and may not work as expected.', but when i click on the link, try to find the error details and fix. NO Response! Why you design it as a link but make it linked to nowhere ?

The most important thing is that what's the other way to trouble shoot the error and fix it if I CANNNOT use the pop up error link you designed?

 

error.png

2 answers

Hi Alexey,

My issue is that I click on the error link, nothing pop up. but your article pop ups the error details.

I also found that this issue only happens on my first project. I have two projects, in my second projects, I click on the error details link, there will be a pop up window with error detail. But for the first project, click on the error link, no response.

Is there any project settings controls the project error pop up window?

Alexey Matveev Community Champion Dec 05, 2017

There is no such setting. I am not sure why a click on the error leads you to nowhere. But you can try identify the error by the guide which referenced in my first post. Also have a look at this guide

https://confluence.atlassian.com/adminjiraserver070/resolving-jira-service-desk-permission-errors-776637127.html

I mostly met problems with permission schemes but when I clicked on the error it did redirect me to the permission schemes

can I found the error details in any log files of the JIRA Service Desk instance or database ? 

Alexey Matveev Community Champion Dec 06, 2017

It could be in the altlassian-jira.log. But I am not 100% sure. you could check  

No related information can be found in the jira log. 

Checked all the project setting still did not find where the error is however, each time I goes to my project, the error window pop up, and does not tell me where the error is. 

Is there any for me to contact with JIRA Service Desk designers ? They may know where to find the error details

They will ask you to read the log, as that error will put warnings into it.  Also, they'll suggest following the link in the error message, and the guides in the docs.

The issue is the error link does not work, i click on it and no pop up windows come out or any other directions, in fact, nothing happen after i clicked on the error link. And I also cannot find any related information about this error in altlassian-jira.log file.  It always says my project has configuration error. but I cannot view the error details and I checked anywhere I can check but still not find the error details. I need someone can guide me where to find the error details as the error link does not work for me 

If it's any of the usual errors, then there are warnings and errors in your log file.  I can't tell you what the problem is unless you can find them.

Without those, there are some wild guesses I can make:

  • Permissions, as Alexey says - you will need to check over all of them to ensure the right people have access
  • The workflow has been changed to one that does not handle the "with customer"/"with us" function properly
  • You've mapped requests to issue types that you have then removed from the project

Could you please kindly explain "

  • The workflow has been changed to one that does not handle the "with customer"/"with us" function properly " ?

and please kindly tell where should I check this function in workflow ?

This issue explains how to get the error when the link does not work JSDSERVER-5173.

In fact, you only need to do:

  1. Produce the error pop window.
  2. On the internet browser in a new tab while using the same session, use:

<JIRA_base_URL>/rest/servicedesk/1/servicedesk/{Project_Key_Goes_Here}/precondition

 

It worked great for me.

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