How many customer users can access the free version?

[Silvina Ficarella Masi ツ]

We are a small team, 3 agents which provides support and 6 customer users which should be able to register the incidents. Are these customer users also free for accessing the service desk tool?

[Jack Brickey · Accepted solution]

Hi @Silvina Ficarella Masi ツ , welcome to the Community. Yes, Customers are always free regardless of which version you are on or the number of customers.

[Silvina Ficarella Masi ツ]

Thank you very much for your answer. I am happy about it.

I have the free version of Service Desk, which includes just 3 Agents.

I have also 6 customers which should be reporting the incidents, do they have access also to the free service desk app?

Thanks

[Jack Brickey]

Not to the application in the way your agents do. customers can access the portal only. So they can use that or email to open issues.