How is "first contact resolution" measured in Service Desk?

How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that.

Comment: I am a little surprised that no one has an answer or comment. Is this the correct forum to post this? I've already added this as a requested feature for future versions.

2 answers

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Hi, 

We are also interested in finding out the simplest way to determine FCR using JIRA SD???

Any news? 

Thanks

Bhav

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We are also looking for first contact resolution numbers! Any workaround for this?

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