How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that.
Comment: I am a little surprised that no one has an answer or comment. Is this the correct forum to post this? I've already added this as a requested feature for future versions.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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