How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that.
Comment: I am a little surprised that no one has an answer or comment. Is this the correct forum to post this? I've already added this as a requested feature for future versions.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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