How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that.
Comment: I am a little surprised that no one has an answer or comment. Is this the correct forum to post this? I've already added this as a requested feature for future versions.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot