How do we connect Jira to our Exchange 2016 to send and receive emails

[Anders Thorsen]

Hi, We get errors when trying to connect our exchange 2016 server over either imap or imaps 

We do not want to setup plain text authentication due to security issues.

[Nic Brough -Adaptavist- · Accepted solution]

It's hard to answer this with anything more than "connect them as per what the docs say".  If you want a better answer, you're going to have to explain more about your particular problem and error messages.

[Anders Thorsen]

Thank you - do you have a link to the documentation where it states how I sould connect an Exchange server to Jira ServiceDesk ? 

Its quite hard to find here

https://confluence.atlassian.com/servicedeskcloud/jira-service-desk-cloud-documentation-747602685.html

[Anders Thorsen]

There is nothing on connecting exchange in the documentation 

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

[Anders Thorsen]

We try to connect to Exchange by IMAP or IMAPS.

IMAP is enabled on the server

We get the following errors when trying

IMAP: No login method supported.,

IMAPS : AUTHENTICATE failed

[Nic Brough -Adaptavist-]

Ah, they've removed the Cloud doc recently. 

I can understand why, it is pretty much the same as "connect an email client to a server" - server name, user name and password.

[Anders Thorsen]

Ok. We have an on-premise installation, and try to connect to on-premise exchange.

Can you be of assistance or should we try to figure-out ourselves ? 

We have already used most of today trying to figure this out. It is not straight forward.

[Nic Brough -Adaptavist-]

Ah, ok, it's not Cloud.  Sorry, I assumed it was because you pointed at Cloud docs.

Have a look at https://confluence.atlassian.com/adminjiraserver071/configuring-jira-applications-to-receive-email-from-a-pop-or-imap-mail-server-802592936.html - it is valid for all versions of Jira 7 (and pretty much all of 5 and 6 as well)

If you're getting errors you don't understand, you'll need to tell us what they are before we can help you.

[Anders Thorsen]

We have been that through that guide, including importing our SSL certificate from the exchange server.

Our errors are (again):

IMAP:

• ProtocolException: No login methods supported!

IMAPS:

• AuthenticationFailedException: AUTHENTICATE failed.

[Nic Brough -Adaptavist-]

Ok, the message is pretty clear - your IMAP server has not been configured to allow anyone to use it.   You need to get that set up on the mail server, which is up to your mail admins, nothing to do with Atlassian stuff.

The IMAPS failure could be different, it might be a problem with the cert as well as not being configured to allow access, but I suspect it's the same thing.

[Anders Thorsen]

We found that the IMAP was enabled, but the mailbox that was used, was created in another mailbox database - this gave issues with IMAP on the specific account.

Thank you for your assistance.

You can close the case