When I create a new ticket(bug) and I define the customer, the customer does not recieve any email. The customer is in no way informed. What do I do wrong?
We defined organizations and subsequently customers for that organization.
I suspect you are creating an issue for your customer using the “+” in the sidebar and then changing the reporters to be the customer. If so then you must also set the Customer Request Type. A better way to open issues on behalf of the customer is to use the raise request in the sidebar which takes you to a modal that represents the portal and you can select the customer from the “on behalf of” drop down.
Can you please clarify how you "define the customer" the customer ?
Dose the customer only see their issues, or can it see the issues from other clients ?
If the customer only see their issues, you cna change the notification schema to notify the customer role when an issue is created.
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