It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I setting up Customer Users with the version 1.x pricing/licensing?

How do I setting up a Customer User with the version 1.x pricing/licensing model?

1 answer

1 accepted

0 votes
Answer accepted

Are you still using Service Desk 1?

Customers in Service Desk 1 are all JIRA users.  So you need to add them as such

Thanks Nic.

I set-up a JIRA user but dont know how to limit there access to specific projects/service desks.  Furthermore I can't seem to find the Service Desk menu to get access to the customer portal, queues etc.

Um, start by clicking service desk in the menu? If it's not there, then you need to install it... For setting up users and so-on, start with https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions Service Desk does change the way that works for Service Desk projects, but you need to understand the basics of permissions before you can worry about service desk.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you