Um, start by clicking service desk in the menu? If it's not there, then you need to install it... For setting up users and so-on, start with https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions Service Desk does change the way that works for Service Desk projects, but you need to understand the basics of permissions before you can worry about service desk.
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
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