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How do I give access to customers to share tickets


How do I allow Service Desk customers to share their tickets with other Jira users? As an administrator I have access to a "Share" button when you view a job but I can't seem to give others access to this button.

Service Desk - Share issue.png

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Answer accepted

Hi Damien,

Thank you for reaching out to Community!

For customers to be able to share tickets with other customers or organizations, you need to change the customer permissions.

If you are using a classic project, please go to Project settings > Customer permissions > Who can customers share requests with? > Any customer or organization, by searching this project. This option allows them to search all customers in the current project. > Save.

If you are using a next-gen one, go to Project settings > Channels > Customer permissions and choose the same option as mentioned above.


Thanks Angelica

That worked a treat :-)

Like Angélica Luz likes this

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