In the past I was able to open a ticket requesting a phonecall about questions that needed clarification. I am not able to open tickets anymore and it is directing me to documentation which I have already reviewed and is no longer sufficient enough for me to troubleshoot certain issues I need addressed or clarified. Please help?
You should still be able to get into contact with Atlassian via;
The Atlassian offices do have phone numbers.. however I recommend that you raise a ticket because the technical staff will be able to look at it that way.
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