How do I get in contact with Jira Support via phone call

In the past I was able to open a ticket requesting a phonecall about questions that needed clarification. I am not able to open tickets anymore and it is directing me to documentation which I have already reviewed and is no longer sufficient enough for me to troubleshoot certain issues I need addressed or clarified. Please help?

4 answers

1 vote
Jeremy Mooiman Community Champion Jul 31, 2017

Dear Venny,

You should still be able to get into contact with Atlassian via;

https://www.atlassian.com/company/contact

The Atlassian offices do have phone numbers.. however I recommend that you raise a ticket because the technical staff will be able to look at it that way.

Friendly Regards,

Jeremy

Hello Jeremy,

Yes I understand that, and I am trying to open a ticket but it automatically just shows me links to documentation I have already reviewed. It does not give me the option to post a ticket. Please see attached images.image (1).pngimage.png

Your second screenshot is for raising the support request.  (Even if you get someone on the phone, they won't engage with you on a support call until you've raised a request there)

Ann Worley Atlassian Team Jul 31, 2017

Hi Venny,

Since you have a Starter license, you may exclusively use this Community forum for support: 

We’re updating our support offering for server starter (10-user) licenses

Please post your questions here so the Community can help address and clarify them.

Thanks,

Ann

I am at the second screenshot. It does not give me a button or an option to "raised a request."

Ahh, sorry, I didn't see the "starter" in there.  You can't raise support calls for starters.

I have attached a screen shot of what we are on. I am confused as to what the "Starter license is." Mine is showing "commercial."image.png

It's the number of users - starter licences are for 10 users.  For support, you need the next tier up.

Thank you so much for the replies Nic Brough, very much appreciated. I will review with the team!

 

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