Example would be a request for checking out a loaner laptop and it being due to the person on a certain date. We know the ticket would sit in a queue for loaners for some amount of time naturally and wouldn't want it counting against SLA.
You can define SLA goals on certain sets of issues using JQL.
In your specific example, you could define an SLA goals like so:
This would mean that any issue that had a Due Date set would not have an SLA applied to it.
For more information on SLA Goals check out our SLA docs.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot