How do I create a report that gives me a list of tickets with the word Print in the summary?

Hello,

I am trying to run a reports against the tickets that have been submitted to the Service Desk.

I am trying to show all tickets with a key word or phrase in the description.

The generated report should have all the tickets in question in an excel sheet.

I tried to create a custom report in Service Desk > Reports > New Report, but am having a hell of a time getting it to do what I am looking for.

Thanks,

Chiraag

2 answers

0 vote
Susan Hauth Community Champion Oct 31, 2017

Hi Chiraag,

You will need to create a custom report and in the "Filter by" switch to advanced and make the search something like "Summary ~ print"

That should do it

Susan

Hey Susan,

Thanks for the response, when I ran that report, it only resulted in two hits. I know for certain that there are more than two tickets that involve printers or printing.

Will that string only reflect if the exact word is "print", or should it capture words like "printing"

 

Thanks!

Chiraag

I found that you can add "or" strings to add more key words:

summary ~ print or summary ~ printer or summary ~ printing

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,238 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you