I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continue communicating with the requestor whilst tracking and progressing its status on a board. So far I have found 2 workarounds but they don't seem ideal and I feel I must be missing something here:
Can anyone help me with a solution of this please?
You can create a Kanban board and link it to the Service Desk Project. Please check the steps below:
Thanks and regards,
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs