I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continue communicating with the requestor whilst tracking and progressing its status on a board. So far I have found 2 workarounds but they don't seem ideal and I feel I must be missing something here:
Can anyone help me with a solution of this please?
You can create a Kanban board and link it to the Service Desk Project. Please check the steps below:
Thanks and regards,
We were just having this exact same problem. Add statuses of issues into the query filter for the board. This seems to resolve it. Afterwards, you can actually delete the statuses and it seems to work ok. This seems like a bug.
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events