I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continue communicating with the requestor whilst tracking and progressing its status on a board. So far I have found 2 workarounds but they don't seem ideal and I feel I must be missing something here:
Can anyone help me with a solution of this please?
You can create a Kanban board and link it to the Service Desk Project. Please check the steps below:
Thanks and regards,
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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