We have a number of Customer users that submit very similar tickets to our service desk each week and would like to be able to clone a previously submitted ticket as a base for the next ticket. However, we need to keep them in the Customer Portal interface and avoid exposing JIRA proper (for licensing and other reasons).
The only workaround I can muster is building a separate request type with pre-populated fields for this repeated task, but this is suboptimal; we'd like a more user-agnostic solution.
Is there a way to do this? Thanks!
PS: We are at 1.2.7, but looking to up to 2.0 in the coming months...
No there is currently no way to do this. Your workaround is actually exactly the same thing I would have recommended. I checked in https://jira.atlassian.com/ and there are no current suggestions around this topic. I encourage you to file one.
We also have users requesting this as a feature.
For example, we run many web stores, the external customer will request a large ammount of items changed which we required a ticket for internally. Our CSRs take the request from the customer, submit an issue into jira for the items.
Since users don't have access to upload spreadsheets to bulk create issues themselves we're looking at going down this route but I'd rather not need to require such low level end users to create spreadsheets to submit bulk issues for importing.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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