We have a number of Customer users that submit very similar tickets to our service desk each week and would like to be able to clone a previously submitted ticket as a base for the next ticket. However, we need to keep them in the Customer Portal interface and avoid exposing JIRA proper (for licensing and other reasons).
The only workaround I can muster is building a separate request type with pre-populated fields for this repeated task, but this is suboptimal; we'd like a more user-agnostic solution.
Is there a way to do this? Thanks!
PS: We are at 1.2.7, but looking to up to 2.0 in the coming months...
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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