How can my customers clone an oft-used issue in the JSD Customer Portal?

We have a number of Customer users that submit very similar tickets to our service desk each week and would like to be able to clone a previously submitted ticket as a base for the next ticket. However, we need to keep them in the Customer Portal interface and avoid exposing JIRA proper (for licensing and other reasons).

The only workaround I can muster is building a separate request type with pre-populated fields for this repeated task, but this is suboptimal; we'd like a more user-agnostic solution.

Is there a way to do this? Thanks!

Zans

PS: We are at 1.2.7, but looking to up to 2.0 in the coming months...

2 answers

1 vote
Boris Berenberg Community Champion Oct 06, 2014

No there is currently no way to do this. Your workaround is actually exactly the same thing I would have recommended. I checked in https://jira.atlassian.com/ and there are no current suggestions around this topic. I encourage you to file one.

We have the very same problem, was a suggestion ever created? I am not finding anything in the JSDSERVER project.

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