It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can i get Customer Portal URL.

I have service desk project. How can I get customer portal URL? Offcourse, i can choose "Project"-->"Portall Settings"-->"View and change" an then copy address from the browser. But i need to get URL programmatically from java or java script code.

1 answer

0 votes
Brian Cohen Atlassian Team Oct 17, 2017

Hi Max,

The Jira API doesn't have a method to get this portal URL, however you could use the following REST call to get the data needed and then use your java/javascript code to reformat it into the URL.

GET /rest/servicedeskapi/servicedesk

 Service Desk API

 

If you compare the results from this with your known portal URL you should be able to determine the changes needed so that the value from the REST can be used as the portal URL.

 

Hope this helps get you going in the right direction!

Best regards,
Brian

Hi Brian,

I try to use the same method to provide a list of links to our service desk portals.

I encountered the problem, that the service desk ids I've got in the JSON do not correspond with the number used in the URL all the time.

Do you have a solution for this behavior?

 

Best regards,

Juri

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you