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Jira Service Management
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How can i find from where (IP) the user canceled an issue

How can i find from where (IP) the user canceled an issue

Hello,

I need to know from where an user have canceled an issue. i need get the ip address from his computer.

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You will need to have put logging in place before they made the change, and ensured that logging was catching the ip address.

If you did not have that set up, then there is no way to know what the ip address was.

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can you help me to do that ? i need to logging that to get from where the user is accessing the system

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It depends on your setup. Are you just using Tomcat, or is there a proxy between the server and the users?

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I just installed the jira service desk on a dedicated server for this, and the users access through a direct web link

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Ok, you may already have it then, but in case you do not, go find the server.xml file in the /conf directory in the Jira installation. It should have a line in the "host" section saying Valve with a value that contains a class name and AccessLogValue.

If it is enabled, or you enable it, then you should find access logging files in the /logs directory in the jira installation.

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ok its enabled, but which files i need look to find the user ip? Sem título.png

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It's usually the first field on every line in the files called access_log

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