It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can i find from where (IP) the user canceled an issue



I need to know from where an user have canceled an issue. i need get the ip address from his computer.

1 answer

1 accepted

1 vote
Answer accepted

You will need to have put logging in place before they made the change, and ensured that logging was catching the ip address.

If you did not have that set up, then there is no way to know what the ip address was.

can you help me to do that ? i need to logging that to get from where the user is accessing the system 

It depends on your setup.  Are you just using Tomcat, or is there a proxy between the server and the users?

I just installed the jira service desk on a dedicated server for this, and the users access through a direct web link

Ok, you may already have it then, but in case you do not, go find the server.xml file in the /conf directory in the Jira installation.  It should have a line in the "host" section saying Valve with a value that contains a class name and AccessLogValue.

If it is enabled, or you enable it, then you should find access logging files in the /logs directory in the jira installation.

ok its enabled, but which files i need look to find the user ip?Sem título.png

It's usually the first field on every line in the files called access_log

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

178 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you