How can I use the same service desk form for multiple projects?

I have around 100 projects sharing the same issue type scheme, workflow scheme and screen scheme.

Now I want to add an JIRA service desk to each of these projects, having the same forms and settings. 

How can I do that? Is there something like a service desk scheme?

1 answer

Holger, there is an open request (JSD-294) with Atlassian to allow template service desks to be deployed to projects. There are some add-ons to help manage project creation, but I'd reach out to the vendors to see if JIRA Service Desk setups are included. Since JIRA Service Desk is itself an additional feature set, I'm uncertain how that would interact. 

Personally, I'm not aware of any default functionality for what you're asking, but it very well may be available in the future. Optionally, and depending on many factors, you could reach out to an Expert Partner to see if a custom plug-in solution could be created that would facilitate the work. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

797 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you