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How can I sort Request Type in Jira Queue

Hello , 

I am trying to sort Request type to Ascending to Descending order or vice versa but its not happening. Is there any way i can do that. 

what i think because as it got symbols in-front of it that's why its not sorting. 

 

 request type.PNG

1 answer

Hi @Priya Yadav - If you were to go to the queue and click on 'Edit queue', you would see edit options as below -

Edit-queue-CQ.PNG

You would put in a JQL filter in the 'Issues to show' to bring issues of interest and as part of this, if you include Request Type ASC or DESC, it should throw an error saying this field does not support sorting. 

I don't think there is a way to bring a queue to show with Request Type sorting in place, natively.

If you would like to take help from a third-party plug-in in the marketplace, I would suggest you review smart queues (https://marketplace.atlassian.com/apps/1219440/smart-queues-for-jira-service-desk?hosting=cloud&tab=overview) which is only applicable to a Cloud serving.

Hope this helps!

Thanks

Kalyani

Payne Community Leader Jan 08, 2019

No, Kalyani, you're correct in your guidance of how to order by a field, and Request Type is a valid one. Just end the JQL with ORDER BY "Request Type" ASC

When I try that (ORDER BY "Customer Request Type" ASC) it says:

Field 'Customer Request Type' does not support sorting.

 

I'm using JSD 3.16.2 (JIRA 7.13.2)

Payne Community Leader Jul 03, 2019

Ah, you're correct ... my bad. I have a "Request Type" field in my instance, and it is a sortable column, but "Customer Request Type" is indeed not sortable. Turns out Request Type is a custom field used for something else entirely. Sorry about that.

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