I am trying to sort Request type to Ascending to Descending order or vice versa but its not happening. Is there any way i can do that.
what i think because as it got symbols in-front of it that's why its not sorting.
Hi @Priya Yadav - If you were to go to the queue and click on 'Edit queue', you would see edit options as below -
You would put in a JQL filter in the 'Issues to show' to bring issues of interest and as part of this, if you include Request Type ASC or DESC, it should throw an error saying this field does not support sorting.
I don't think there is a way to bring a queue to show with Request Type sorting in place, natively.
If you would like to take help from a third-party plug-in in the marketplace, I would suggest you review smart queues (https://marketplace.atlassian.com/apps/1219440/smart-queues-for-jira-service-desk?hosting=cloud&tab=overview) which is only applicable to a Cloud serving.
Hope this helps!
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