I manage a Jira Service Desk project that releases closed issues at the same time that our development team releases a new version of our product. I used to be able to use the Release button on my Kanban board to create a version that matches the version that we are putting into production, but now when I try to do this I get this message:
The issues I'm trying to release all have the same fixVersion, so I'm not sure what the above message is all about.
When I click the button, I get a not allowed message. I'm an Admin on Jira Software projects as well, so that message doesn't make sense.
How can I clean up my Done kanban column without having to use quick filters that need to be set each time I load the board page?
>The issues I'm trying to release all have the same fixVersion
That's fine, but it's looking at the other side. There are issues in the project that have the version set, but are not on your board.
I think the release hub needs you to have developer permissions in the project (note that admin rights are for admin, not "can do anything". You can use your admin rights to get yourself into the right roles though)
Hi Nic, thanks for responding. I ended up clearing the existing fixVersion from all of the issues I was trying to release and then released them with a new fixVersion.
I now have all statuses accounted for in my Kanban columns. I have the developer role in all projects, as far as I can tell. I wonder if the difference is that my project, Decision Logic Service, is a service desk project and not a software project. The release hub not allowed message did make the distinction regarding types of projects.
Anyway, thanks for the help!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs