How can I enable the share button

I have read the documentation about sharing an issue and I can't find the button to share an issue with another JIRA user of the same project. 

Also I can't share a comment with the "@" option.  When I type the "@" and the fist letters of the user name, it doesn't show the list, and doesn't mark as a link. 

I attached an screen capture to explain better the button I can't see. 

I'm using the cloud version. share button of an issue.pngcomment with @ doesn't work.png

1 answer

0 votes
Susan Hauth Community Champion Sep 28, 2017

Hi Daisy

"Sharing" refers to the portal view for the customers.  So a customer in the portal can share with another customer (as long as you have allowed for that in your configuration of service desk).

The @ not working in the comments usually indicates the user does not have access to that project. 

The screenshot you showed doesn't really look like a service desk project? Is it?


I am looking for share button to be available for customers on the portal too. This is Server version though. Can someone help?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

343 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you