I have read the documentation about sharing an issue and I can't find the button to share an issue with another JIRA user of the same project.
Also I can't share a comment with the "@" option. When I type the "@" and the fist letters of the user name, it doesn't show the list, and doesn't mark as a link.
I attached an screen capture to explain better the button I can't see.
I'm using the cloud version.
"Sharing" refers to the portal view for the customers. So a customer in the portal can share with another customer (as long as you have allowed for that in your configuration of service desk).
The @ not working in the comments usually indicates the user does not have access to that project.
The screenshot you showed doesn't really look like a service desk project? Is it?
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