I have read the documentation about sharing an issue and I can't find the button to share an issue with another JIRA user of the same project.
Also I can't share a comment with the "@" option. When I type the "@" and the fist letters of the user name, it doesn't show the list, and doesn't mark as a link.
I attached an screen capture to explain better the button I can't see.
I'm using the cloud version.
"Sharing" refers to the portal view for the customers. So a customer in the portal can share with another customer (as long as you have allowed for that in your configuration of service desk).
The @ not working in the comments usually indicates the user does not have access to that project.
The screenshot you showed doesn't really look like a service desk project? Is it?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs