How can I do so that the JIRA Service Desk requests will be visible to a different customer?

How can I do so that the JIRA Service Desk requests will be visible to a different customer?

I need to do that because I have different users "customer" but workmates in the same company .

they would like to see all requests by company.

Is it possible?

 

2 answers

1 accepted

Not yet - it is reported to Atlassian and everyone is waiting for this functionality.

See here: https://jira.atlassian.com/browse/JSD-270

In the new version JIRA Service Desk you have this option

 

Please check in https://confluence.atlassian.com/x/siXzK

 

Regards.

This roadmap is only for OnDemand - so I would expect to have similar functionality in our own instances shortly after it is published for OD.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

790 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you