Hi Guys !
I would like to create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) in Jira Service Desk.
For example:
A user opened a ticket sending a email like john@hotmail.com
Another user opened a ticket sending a email like mary@gmail.com
Another user opened a ticket sending a email like peter@gmail.com
Finally, another user opened a ticket sending a email like jeane@hotmail.com
I need a queue ( or filter ) with email source like *gmail and another queue ( or filter ) with email source like *hotmail.
How can I do it ?
Regards,
Edenilson
Hello Edenilson,
Welcome to Atlassian Community!
Currently, it's not possible to search for the email domains, since the field reporter and assignee does not support the "contains:~" operator. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JRACLOUD-61425
Please, click on vote and watch in order to hear about updates on the development cycle.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.