How can I create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) ?

Edenilson Duela May 27, 2019

Hi Guys !

I would like to create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) in Jira Service Desk.

For example:

A user opened a ticket sending a email like john@hotmail.com

Another user opened a ticket sending a email like mary@gmail.com

Another user opened a ticket sending a email like peter@gmail.com

Finally, another user opened a ticket sending a email like jeane@hotmail.com

 

I need a queue ( or filter ) with email source like *gmail and another queue ( or filter ) with email source like *hotmail.

 

How can I do it ?

 

Regards,

Edenilson

 

 

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2019

Hello Edenilson,

Welcome to Atlassian Community!
Currently, it's not possible to search for the email domains, since the field reporter and assignee does not support the "contains:~" operator. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JRACLOUD-61425
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events