It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I close resolved ticket after 5 days using automation rule

I'd like to define an automated rule which will close ticket which a in "resolved state" for more than x days.

Is it possible using Automation rule ?

2 answers

Here is what I've done:

1) Create a new SLA "transition from resolved to closed"

2) Set the SLA time to equal X days as desired.

3) Create  transition upon breached SLA from step 1. 

4) Set your actions. 

5) $$$$

Thanks a lot, it's working fine 

Last question, is there any way to share SLA and/or automation between multiple service desk projects

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How do you onboard new employees using Jira Service Desk?

Hello Community 👋, I'm a product manager on JSD.  If you're responsible for onboarding employees, I'd like to speak to you to learn about the range of tasks that are involved in setting up...

341 views 14 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you