How can I assign a specific queue to specific customers?


I have a customers´ list which were classified according their priority. There are some specific criteria to define where a customer is "more important than" other.

When the customer access the Customer Portal, how could I identify which list is this request going, based on this customers´list?

Thank you very much!

Kind regards,


1 answer

Hi Juliana,

Queues can only use the fields you have captured in the ticket. So unless you are capturing the customer in a custom field, you will not be able to create a separate queue.

You will be able to create queues based on priority though. Logically, all highest priority items need to be attended to irrespective of which customer they are from right?

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