How can I add text to Jira Service Desk request type form?

We have a very long request type form and I need:

1. To put text between different fields, mostly headings but also some text with formatting and info

2. To put separators between groups of fields; even something simple like ---------------- will work

Any idea how I can do the above 2?


JIRA 6.3.8, JIRA Service Desk 2.1

3 answers

Hello Ivaylo, I am trying to be attentive to your specific needs, I would as you to consider some things before looking to incorporate a great deal of complexity into the forms. The JSD customer portal is intentionally designed to provide a streamlined, elegant and easy to use interface to customers. It's probably the biggest, or at least the most visible, feature attraction of the product. 

image2014-11-11 12:35:0.png

The expectation is to collect just the minimum data points in order to get things going, again from a customer perspective. Please check out the Designing the Customer Portal.

You can certainly provide additional information and links in the "Help and instructions (Optional)" section of each request type. This allows you to keep your portal interface uncluttered while still providing documentation or additional details. Again, the goal is an optimized customer experience. 

And you can group fields in the request form, just drag and drop them into the preferred order. See more at Setting up request types. You can also provide additional instructions via "field help" throughout the form for specific fields. 

image2014-11-11 12:41:9.png

You could certainly configure more complex issue type screens for internal use by your agents which would allow you to display certain fields into separate tabs. 

Is is possible, using the various methods described, to accomplish the desired end goal while preserving the rich feature of a streamlined interface?

@Charles Wells, thank you very much for your answer! 

Unfortunately, the info provided does not help much in my case. What I'm trying to do is replicate a complex multistep wufoo form with 30+ fields in JIRA Service Desk. The wufoo form is split into groups of fields nicely separated with separators + extra info text. The form consists of 4 steps with different buttons under each step, and it has nice design, some fields are next to each other and not necessarily one under another etc. The complex form should be used by the end users and is not intended for internal communication.

Maybe JIRA Service Desk is not a good solution in this case, even though if it was possible, it would be a great fit to our needs.

Any other suggestions?

 

Related Question: https://answers.atlassian.com/questions/10404291

Proforma would do it... a lot of money to get some headlines.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

798 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you