How can I add restrictions to Knowledge Base articles for our customers?

[susanna.kuusisto]

We use a combination of Jira Service Desk and Knowledge Base to better serve our customers. Not all Knowledge Base articles are intended for all clients and therefore I need to create restrictions on what each client can see. I understand that this is not possible without migrating them to Atlassian Accounts. Is this true?

[Jack Brickey]

Hi Susanna, there are a number of threads in the Community discussing this. If you look to the right you will find some of these but you can use the Search bar too. One in particular is - How-do-we-limit-the-Knowledge-Base-articles-that-customers-can where Manon provides input on two options.